9 Lessons Learned: Phones

Advantages of IP Telephony to Businesses.

When it comes to innovative ideas and technological advancement, development in communication technology comes first. To make our lives easier, they develop new and innovative ideas daily. The need for communication channels that are efficient and affordable has necessitated the need for innovation in the field of communication. Communication is vital for business success and with inefficient communication channels, businesses could suffer massive losses.

One of the notable advancements in communication technology is IP telephony. IP telephony entails the use of technologies that use the internet packet protocol to convey data and other forms of communication. Before IP telephone information was sent through a dedicated circuit – switched connection of the public switched telephone network (PSTN). In IP telephony there are no tolls like those in public switched telephone network as the information is shared as packed of data on shared lines. Government regulation of the IP telephone is little unlike in the traditional telephone services. Business communication has seen a major revolution in flexibility and cost – efficiency, thanks to IP telephony. By switching to IP telephony businesses derive various benefits which include security of their communications, reduced costs of communication and increased productivity.

If a business is using the hosted VOIP solution, they have access to the various IP based applications. The investment on infrastructure and capital investment is minimal when switching to IP telephony. Management and maintenance of VOIP hosted services is also very affordable compared to the traditional phone services. Both data and information are carried on a shared line in IP telephony. This greatly reduces the cost of communication infrastructure.

Security is another benefit that businesses get from using IP telephony. Even other the public IP network, data can be securely routed or remotely accessed through a virtual private network. A virtual private network ensures that the communication is as secure just like sending it over a private network. Advanced features are another benefit of using IP telephony. IP telephony avails advanced features such as video – conferencing and call management cost – effectively to businesses. These features are equivalent to what the traditional corporate PBX system provides, but at a cheaper rate. For small and medium businesses, these features enable them to run more efficiently.

By switching to IP telephony, the productivity of an organization is bound to increase. With IP telephony the employees can communicate and work more effectively as there are several applications and devices provided. People in different locations can effectively collaborate through communication.

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